In-house average weekday ridership for May was 2,856, up by 1.82% from last year. Supplemental providers average weekday ridership was 360, up by 31.94%. Combined in-house and supplemental providers average weekday ridership was 3,217, up by 4.49%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 75,264 boardings, up 8.71% as compared to the same time period in fiscal year 2023.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 88.43% for May. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 89.13%. On-time performance for trips with a desired arrival time was 60.58% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 95.19% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of May, Handi-Van operated 70,273 trips including 7,213 trips that were longer than one hour in trip time. The analysis found that 74.21% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 641 or 8.89% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,219 or 16.90% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 69.05% for May, down by -0.19% from last year.
Over the month of May, reservationists answered 39,251 calls. Of those calls, 95.18% were answered within 3 minutes, and 98.21% were answered in 5 minutes.
| May FY2024 |
May FY2023 |
May FY2019 Pre-COVID |
% Change FY 23 to 24 |
11 Month FY2024 |
11 Month FY2023 |
11 Month FY2019 Pre-COVID |
% Change FY 23 to 24 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 87,601 | 83,358 | 104,730 | 5.09% | 939,161 | 863,897 | 1,099,610 | 8.71% | 1,197,533 | |
| Average Weekday Ridership | 3,217 | 3,078 | 3,878 | 4.49% | 3,232 | 2,995 | 3,862 | 7.90% | 3,856 | |
| Unique Riders During the Month | 5,495 | 5,261 | 5,922 | 4.45% | 5,389 | 5,051 | 5,813 | 6.69% | 5,810 | |
| Cost per Revenue Hour | $118.92 | $135.45 | $88.08 | -12.21% | $114.08 | $110.93 | $87.39 | 2.83% | $87.76 | <= $90 |
| Cost per Passenger Trip | $55.33 | $65.08 | $39.20 | -14.97% | $53.34 | $54.46 | $39.51 | -2.06% | $39.61 | <= $39 |
| Cost per Revenue Mile | $8.17 | $9.37 | $5.88 | -12.82% | $7.84 | $7.60 | $5.85 | 3.11% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.15 | 2.08 | 2.25 | 3.25% | 2.14 | 2.04 | 2.21 | 4.99% | 2.22 | >= 2.2 |
| Farebox Recovery | 2.82% | 2.75% | 4.26% | 0.07% | 3.08% | 3.42% | 4.31% | -0.34% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 77.30% | 78.29% | 75.45% | -0.99% | 77.86% | 78.21% | 75.89% | -0.35% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 0.70% | 0.89% | 1.98% | -0.19% | 0.72% | 1.00% | 2.14% | -0.29% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.03% | 0.04% | 0.12% | -0.01% | 0.03% | 0.03% | 0.12% | 0.00% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 88.43% | 90.72% | 86.14% | -2.29% | 88.78% | 91.12% | 87.99% | -2.34% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 89.13% | 91.61% | 88.12% | -2.48% | 89.50% | 92.13% | 90.13% | -2.63% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.89% | 0.40% | 1.16% | 0.49% | 0.88% | 0.66% | 0.79% | 0.21% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 60.58% | 58.24% | 60.24% | 2.34% | 56.27% | 63.83% | 60.71% | -7.56% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 74.21% | 73.68% | 67.13% | 0.53% | 73.75% | 74.08% | 68.58% | -0.33% | 68.69% | 50% |
| Excessive Trip Length | 8.89% | 8.85% | 14.55% | 0.04% | 9.07% | 8.69% | 13.24% | 0.38% | 13.17% | 1% |
| No Show / Late Cancellation Rate | 4.23% | 4.02% | 4.41% | 0.21% | 4.20% | 4.07% | 4.44% | 0.12% | 4.44% | < 5% |
| Advance Cancellation Rate | 21.78% | 19.73% | 22.65% | 2.05% | 20.43% | 19.98% | 23.15% | 0.45% | 23.11% | < 15% |
| Missed Trip Rate | 1.14% | 0.55% | 1.40% | 0.58% | 1.09% | 0.86% | 0.97% | 0.23% | 0.95% | < 0.5% |
| Complaints per 1,000 Trips | 2.54 | 2.31 | 1.95 | 9.90% | 2.48 | 2.13 | 1.57 | 16.77% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 98.21% | 99.58% | 41.59% | -1.38% | 97.99% | 78.24% | 50.94% | 19.76% | 50.30% | 94% |
| Vehicle Availability | 69.05% | 69.24% | 81.74% | -0.19% | 73.09% | 72.05% | 86.37% | 1.03% | 86.16% | >= 80% |
